BedBet Privacy Policy

01 Overview

BedBet takes the privacy of every player seriously. This Privacy Policy explains how BedBet collects, uses, stores, and protects the personal information of players who register and use the BedBet platform. It applies to all services offered through bedbet.io, including the BedBet mobile app, sports betting, casino games, live dealer tables, and all other products available on the platform.

BedBet is committed to handling personal data responsibly and transparently. This policy is written in plain language so that every Bangladesh player can understand exactly what happens to their information when they use BedBet. There are no hidden practices, no vague clauses, and no surprises.

By registering for a BedBet account or using the platform in any way, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should stop using BedBet and contact support to close your account.

02 What We Collect

BedBet collects personal data that is necessary to operate the platform, verify player identities, process payments, and comply with applicable legal obligations. The categories of personal data BedBet collects include:

BedBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Collect It

BedBet collects personal data through several channels:

• Direct registration: When you create a BedBet account, you provide your name, contact details, and date of birth directly.
• Identity verification: When BedBet requests KYC documents, you submit identity documents directly to the platform.
• Payment processing: When you make a deposit or request a withdrawal, your payment provider shares transaction details with BedBet.
• Platform activity: BedBet automatically collects technical and usage data as you navigate and use the platform.
• Customer support: When you contact BedBet via live chat or email, the content of those communications is recorded.
• Cookies and tracking technologies: BedBet uses cookies and similar technologies to collect data about how you interact with the platform. See Section 6 for full details.

04 Why We Use Your Data

BedBet uses personal data only for legitimate purposes that are necessary to operate the platform and serve players properly. The specific purposes for which BedBet uses personal data are:

• To create and manage your BedBet account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations, including age verification and anti-money laundering requirements.
• To provide customer support and respond to your enquiries.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To send promotional communications, if you have opted in to receive them.
• To improve the BedBet platform based on how players use it.
• To support responsible gaming by monitoring for signs of problem gambling behaviour.

05 Sharing Your Data

BedBet does not sell personal data to third parties. BedBet does not share personal data with advertisers or marketing companies. Personal data is shared only in the following limited circumstances:

• Payment providers: BedBet shares necessary transaction data with bKash, Nagad, and Rocket to process deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they hold.
• Game providers: BedBet shares limited technical data with game providers (such as Pragmatic Play and Evolution) to enable games to function correctly. Game providers do not receive personally identifiable information beyond what is technically necessary.
• Legal authorities: BedBet may share personal data with law enforcement or regulatory authorities if required to do so by law or in response to a valid legal request.
• Fraud prevention: BedBet may share data with fraud prevention services to protect the platform and its players from fraudulent activity.

All third parties with whom BedBet shares personal data are required to handle that data securely and in accordance with applicable privacy laws. BedBet does not permit third parties to use personal data for their own marketing purposes.

06 Cookies & Tracking

BedBet uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the BedBet platform.

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your preferences, and ensure the platform loads correctly. These cannot be disabled.
• Analytics cookies: These help BedBet understand how players navigate the platform, which pages are most visited, and where improvements can be made. The data collected is aggregated and anonymised.
• Security cookies: These help BedBet detect and prevent fraudulent activity and protect player accounts.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some aspects of the BedBet platform experience. BedB et does not use cookies to serve third-party advertising.

07 Data Security

BedBet takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. The security measures BedBet has in place include:

• SSL/TLS encryption for all data transmitted between your device and the BedBet platform.
• Encrypted storage of sensitive personal and financial data on BedBet servers.
• Strict access controls ensuring that only authorised BedBet staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the BedBet platform.
• Two-factor authentication options available to all BedBet account holders.

In the event of a data breach that is likely to affect your rights or freedoms, BedBet will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

08 Data Retention

BedBet retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods BedBet applies are:

• Account data: Retained for the duration of your BedBet account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction data: Retained for a minimum of 5 years after the transaction date, in line with anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 2 years after the conversation is closed.
• Technical and usage data: Retained in anonymised or aggregated form for platform improvement purposes.

When personal data is no longer required, BedBet securely deletes or anonymises it so that it can no longer be linked to an individual player.

09 Your Rights

As a BedBet player, you have the following rights in relation to your personal data. BedBet is committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You can request a copy of the personal data BedBet holds about you at any time.
• Right to rectification: If any of your personal data held by BedBet is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that BedBet delete your personal data, subject to BedBet's legal obligations to retain certain data.
• Right to restrict processing: You can ask BedBet to limit how it uses your personal data in certain circumstances.
• Right to data portability: You can request that BedBet provide your personal data in a structured, machine-readable format.
• Right to object: You can object to BedBet processing your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where BedBet processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact BedBet support via live chat or email at [email protected]. BedBet will respond to all data rights requests within 30 days.

10 Minors

BedBet does not knowingly collect personal data from anyone under the age of 18. The BedBet platform is strictly for adults only. If BedBet discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on BedBet using false information, please contact BedBet support immediately at [email protected] so that the matter can be investigated and resolved without delay.

11 Third-Party Services

The BedBet platform integrates with third-party services including game providers, payment processors, and analytics tools. These third parties may collect certain data directly from your device or browser as part of their service. BedBet is not responsible for the privacy practices of third-party services.

BedBet carefully selects third-party partners and requires them to meet appropriate data protection standards. However, BedBet encourages players to review the privacy policies of any third-party services they interact with through the platform.

12 Policy Changes

BedBet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how BedBet uses your personal data, BedBet will notify you via email or an in-platform notification before the changes take effect. Your continued use of BedBet after any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how BedBet handles your personal data, please get in touch with the BedBet support team. We are available 24 hours a day, 7 days a week.

• Live chat: Available directly within the BedBet platform at all times.
• Email: [email protected]

BedBet aims to respond to all privacy-related enquiries within 30 days. For urgent matters, live chat is the fastest way to reach the team.